Troubleshooting

An already-open tab is connected to an older extension session.

What to do

1. Refresh the YouTube page.
2. Reopen the panel and use History for work that already started.
3. For live capture, check whether the earlier session ended before starting another.

The current account or anonymous session reached a product limit.

What to do

1. Read the sign-in or account option shown.
2. Sign in to the intended account and check its current limits.
3. If the count appears wrong, report it with the time and action.

Account allowances can change. Use the current account page rather than a number shown in a sample screenshot.

The requested preference or access change was not saved.

What to do

1. Retry the choice from the same settings screen.
2. For external AI, Copy and open can be used without direct website insertion.
3. If it repeats, refresh and reopen settings, then report the control that failed.

The connection was interrupted before a usable response reached the panel.

What to do

1. Check that YouTube and Transcript Guru open normally.
2. Refresh once and reopen the saved job or batch.
3. If it continues, report the exact action and time. Check History before repeating a create or transcription action.

The current page could not connect its action to a saved transcript or job.

What to do

1. Return to Transcript and let the selected language load.
2. Refresh once, then reopen the result from History.
3. Report the video and job reference if it still fails.

The requested track is unavailable or the language search has no matching entry.

What to do

1. Return to Transcript and choose an available track.
2. Clear or shorten a language search if necessary.
3. Use the translation flow if you want a language for which no caption track exists.

The requested output has not loaded for the current video.

What to do

1. Open a video and load Transcript first.
2. Wait for the result or resolve its visible error.
3. Return to the copy, download or save action.

The search did not match the currently selected transcript or loaded batch rows.

What to do

1. Check spelling, use a shorter term or clear the search.
2. Check the selected language and batch filters.
3. For a channel, load the next page before searching videos that are not loaded yet.

The caption work stopped before completing.

What to do

1. Read the recorded failure and credit state.
2. Retry the failed caption action once if the video remains accessible.
3. Report repeated failures rather than creating multiple identical jobs.

When the message explicitly says refunded, confirm that status in the account record.

That attempt ended before producing a complete result.

What to do

1. Check History for another completed or still-running attempt.
2. Start again only if you want a new attempt.
3. Check actual credits used in the job or batch record.

The displayed attempt returned its reserved or charged credits as described.

What to do

1. Review the associated failure reason before trying again.
2. Check the credit record for that attempt.
3. If the balance does not match the recorded refund, report the job ID and time.

This message describes the recorded attempt. It is not a promise that every possible failure has the same credit outcome.

A reliable cost was not available for the requested work.

What to do

1. Retry the cost check once from the same action.
2. For a batch, return to the selection and choose Extract Selected again when ready.
3. If the quote still fails, open the video or collection in Transcript Guru and report the error.

Do not substitute a guessed cost or assume AI is required.

The service is limiting overlapping work or repeated requests.

What to do

1. Check History for active jobs.
2. Wait for an active job to finish before starting more.
3. Avoid repeatedly clicking Extract or Transcribe.

The requested attempt did not start successfully or the start response was interrupted.

What to do

1. Check History first in case a job was created.
2. If no job exists, retry the start action once.
3. Report a repeated failure with the video URL and time.

The audio needed for this transcription could not be reached.

What to do

1. Check whether the video plays normally in your browser and is publicly accessible.
2. Retry later if it was a temporary availability problem.
3. Use another accessible recording or contact support if it repeats.

Do not try to bypass a private or restricted video. Check the refund state shown for the attempt.

The result view failed to load. The job may still have a saved result.

What to do

1. Refresh the page.
2. Open the completed item from History.
3. Report it if the job is complete but the saved transcript remains inaccessible.

Reopen the existing result before paying for another transcription.

A quality check raised a concern about text that may still be usable.

What to do

1. Compare relevant passages with the audio.
2. Use Looks fine only if the text is correct and that action is offered.
3. Use the separate AI offer or report the issue if it is inaccurate.

Needs review does not mean there are no captions.

Repeated captions or background noise may have produced duplicated text.

What to do

1. Replay a repeated section to compare the actual speech.
2. Keep the captions if the repetition is genuine.
3. Report an inaccurate track or review the AI replacement option.

The flag was not cleared.

What to do

1. Retry the confirmation once after checking the text.
2. Refresh the saved result to see its current review state.
3. If it persists, report the job and language.

The extension’s AI replacement action is for YouTube videos.

What to do

1. Open the uploaded recording in the web workspace.
2. Check its existing job and any offered recovery action.
3. Re-upload the correct source file only if a new attempt is needed.

Check the new cost before starting again.

The requested language needs a translation rather than a different existing caption track.

What to do

1. Review the translation offer and cost.
2. Continue if you want that translation, or choose an available source-language track.
3. Use Original to return to the source where offered.

The selected transcript is not ready for the translation action.

What to do

1. Open Transcript and wait for the selected language to load.
2. Retry translation from that result.
3. Resolve any caption or quality error first.

The translation or its result connection failed.

What to do

1. Check saved results or History before starting another generation.
2. Refresh to reload a saved translation when available.
3. Retry once if no usable result exists and you still want the work. Report repeated failure.

Check the specific attempt’s credit status. Opening a saved result is different from generating another.

Creator chapters are missing or the requested chapter action failed.

What to do

1. Retry loading chapters once.
2. Continue using transcript timestamps if creator chapters are absent.
3. Use AI chapters only when explicitly offered, with the required credits.

Your requested settings may not have taken effect.

What to do

1. Close and reopen the settings panel.
2. Check the fields and save again.
3. Verify the selected style and output language before starting a new summary.

Saving to the account did not complete.

What to do

1. Check that you are signed in to the intended account.
2. Check History before retrying, in case the save completed.
3. If there is a quality restriction, follow that notice. Otherwise retry once and report repeated failure.

The provider, style or custom website field needs a valid value.

What to do

1. Choose an available AI provider and summary style.
2. For a custom website, enter its complete HTTPS address without a password or prompt placeholders.
3. Save again and verify that the setting stayed selected.

The browser did not complete the clipboard action.

What to do

1. Select the answer text and copy it with your normal keyboard shortcut.
2. Paste into your destination to verify the result.
3. If the main copy control repeatedly fails, report the browser and extension version.

The source list mixes collection types or contains unsupported links.

What to do

1. Use one YouTube channel or playlist link.
2. Alternatively use individual YouTube video links or 11-character video IDs on separate lines.
3. Remove extra text and do not mix a channel or playlist with individual video links.

The selection has reached the limit shown for the current plan.

What to do

1. Deselect a video before choosing another.
2. Use Selected only to review the selection.
3. Process another group later if it is within your plan and budget.

The batch feature could not handle the request at this time.

What to do

1. Wait briefly and reopen Batch.
2. Check History for an existing batch before submitting a new one.
3. If it continues, report the collection URL and the action that failed.

The batch points to a transcript that is no longer saved.

What to do

1. Open the item and verify that you want to restore it.
2. Run the offered extraction flow again and review the new quote.
3. Do not assume the old completed status means a downloadable result still exists.

The source video is no longer available from YouTube.

What to do

1. Remove it from a new selection or continue with the other completed results.
2. Use another publicly accessible source if you have one.

Repeated retries cannot restore a removed YouTube video.

The required source is not publicly accessible.

What to do

1. Ask the uploader for an accessible version if appropriate.
2. Continue with other videos in the batch.

Being able to watch a private video in your own session does not guarantee that the transcription service can access it.

YouTube restrictions prevent the requested caption access.

What to do

1. Use an accessible alternative recording.
2. Continue with the other videos in the batch.

Do not bypass YouTube access restrictions.

The live caption or audio session did not start reliably.

What to do

1. Keep the intended YouTube tab focused and retry once.
2. Check the browser permission prompt if one appears.
3. Refresh if the extension asks you to reconnect. Check for an already-running session before starting another.

The earlier capture is no longer active or encountered an error.

What to do

1. Check the saved portion in History.
2. If the broadcast is still live, use the offered start action for a new session.
3. Read the current rate before restarting paid live AI.

The stop request was not confirmed.

What to do

1. Retry Stop session and verify that the state changes to Stopped or Ended.
2. Keep the tab available until the stop state is clear.
3. If paid capture appears to continue, contact support with the session and time.

Do not assume an unconfirmed Stop request ended billing.

The translation session did not start successfully.

What to do

1. Check that the source live session is active.
2. Check the displayed plan and credit requirement.
3. Retry once, then report repeated failure.

The extension is avoiding the advertisement rather than treating it as the broadcast.

What to do

1. Wait for the broadcast to resume.
2. If capture remains paused after the ad ends, check the session and retry its recovery action.

This pause is an expected state, not a failed transcript.

YouTube no longer allows playback at that earlier moment in the live stream.

What to do

1. Read the captured text without seeking.
2. Try the timestamp again on the completed recording when it becomes available.

The page or browser cannot provide an audio stream for this live capture.

What to do

1. Check that the intended video is playing with an audio track.
2. Update the browser and extension, refresh the video, then start again from that tab if audio is present.
3. Use available YouTube live captions instead, or wait for the finished recording. Report the browser version if clear audio still cannot be captured.

The target website needs sign-in or setup before it can receive the request.

What to do

1. Finish sign-in or setup in the chosen AI website.
2. Return to the draft and use Retry after signing in.
3. Use Copy and open if direct insertion still cannot complete.

The extension cannot insert a request directly into that AI website.

What to do

1. Use Copy and open to paste the draft manually.
2. If you want direct insertion later, review access in Summary settings.

The extension left existing text unchanged to avoid overwriting it.

What to do

1. Keep or send your existing draft as appropriate.
2. Open a new conversation for the Transcript Guru request.
3. Copy the full prepared draft there and review it before sending.

The complete request reached the AI app, but automatic sending was not confirmed.

What to do

1. Check the AI conversation to see whether it was already sent.
2. Send manually only if it is still an unsent draft.
3. Do not repeat the entire request if the first response is already running.

One part of the copy-and-open action did not finish.

What to do

1. If copying failed, select and copy the full draft manually.
2. If opening failed after copying, open the chosen AI website yourself.
3. Paste into a new conversation and review before sending.

The local draft is missing or has expired.

What to do

1. Return to the YouTube video and load the intended transcript.
2. Prepare a new request from the provider icon.
3. Use it within the 30-minute draft lifetime.

The extension needs a complete, current source before preparing an external request.

What to do

1. Open Transcript and load the language you want.
2. For live video, capture captions before summarizing.
3. Prepare a new request after navigation or a language change.

The extension cannot safely transfer the entire request in one draft.

What to do

1. Copy the transcript from the Transcript tab.
2. Choose a smaller relevant excerpt or use a file workflow supported by your AI provider.
3. Keep enough source context to avoid a misleading summary.

Your AI provider may have its own input limits. Do not assume an incomplete transfer contains the full transcript.

The extension limits how many prepared drafts can be kept at once.

What to do

1. Finish or close an earlier prepared draft.
2. Return to the video and prepare the new request.
3. If the limit remains, let an unused draft expire and try again.

Some messages include a reason returned for that particular request. They cannot all be listed in advance.

What to do

1. Keep the exact message and note which action produced it.
2. Check History before retrying anything that creates paid work.
3. Use More, Report a problem, or Support on the web if the panel is unavailable. Include the video or batch reference, time, browser and extension version.

Do not assume every error means no captions, no speech, a charge or a refund.