Transcript Guru

    Privacy Policy

    Last updated: April 18, 2026

    1. Introduction

    Transcript Guru ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

    Your data is never sold to third parties, never used for advertising, and never used to train AI models. We collect only what is necessary to provide the service.

    2. Data Controller

    Transcript Guru is the data controller for your personal data. You can reach us at [email protected].

    3. Data We Collect

    3.1 Account Data

    When you create an account, we collect:

    • Email address: used for authentication and service communications
    • Password: hashed with a one-way algorithm, so we never store or see your plaintext password
    • Account preferences: plan type, credit balance, and settings you configure

    3.2 Usage Data

    To provide and improve the service, we collect:

    • Transcript history: video IDs you process, languages requested, and timestamps
    • Credit transactions: a ledger of your credit usage to track your quota

    3.3 Technical Data

    For security and performance, we collect:

    • IP address: used for security, fraud prevention, and rate limiting
    • Browser and device info: used to ensure compatibility and identify sessions

    3.4 Payment Data

    Payment information (card number, billing address) is collected and processed exclusively by our payment processor. We only store a reference ID to link payments to your account. We never see or store your full card details.

    3.5 Uploaded Content

    When you use our service, you may provide video URLs or transcript text for processing. This content is used exclusively to provide the requested functionality (transcription, translation, summarization) and is not used for any other purpose.

    3.6 Data We Do Not Collect

    • We do not use tracking cookies or third-party analytics for advertising
    • We do not collect biometric data
    • We do not knowingly collect data from children under 16

    4. How We Use Your Data

    We use your personal data for the following purposes:

    • Provide the Service: process transcripts, translations, and AI features, and manage your account and credits
    • Authentication and security: verify your identity, prevent fraud, and enforce rate limits
    • Service communications: send verification emails, password resets, and billing notifications
    • Payment processing: process subscriptions and credit purchases

    We do not use your data for marketing unless you explicitly opt in. We do not sell or rent your personal data to third parties.

    5. Third-Party Services

    We work with trusted third-party services to operate Transcript Guru. These include services for:

    • Payment processing: to securely handle payments
    • Email delivery: to send transactional emails (receives your email address only)
    • AI processing: to generate summaries, translations, and other AI features (receives transcript text only, no personal data)
    • Cloud infrastructure: to host and store data securely

    Each processor operates under appropriate data processing agreements. For transfers outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.

    6. Data Retention

    • Account data: retained while your account is active, and deleted when you close your account
    • Session data: sessions expire automatically, and revoked sessions are retained briefly for security audits
    • Transcript history: retained while your account is active
    • Payment records: retained as required by tax and financial regulations
    • Deleted accounts: upon deletion, personal data is purged within 30 days

    7. Your Rights

    You have the following rights over your personal data:

    • Access: request a copy of your personal data
    • Rectification: correct inaccurate data via your Settings page or by contacting us
    • Erasure: delete your account from Settings, which removes your personal data
    • Data portability: request your data in a machine-readable format
    • Restriction: request that we limit processing of your data
    • Objection: object to processing based on legitimate interest
    • Withdraw consent: where processing is based on consent, you may withdraw at any time

    To exercise any of these rights, email [email protected]. We will respond within 30 days.

    8. Security

    We implement industry-standard security measures to protect your data, including encrypted storage, secure authentication, and strict access controls. All data is encrypted in transit using HTTPS. No system can be completely secure, so while we take extensive measures to safeguard your data, we cannot guarantee absolute security.

    9. Cookies

    We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies for advertising. For details, see our Cookie Policy.

    10. Children

    The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. For material changes, we will notify you by email or through the Service. The "Last updated" date at the top reflects the most recent revision.

    12. Contact

    For privacy-related questions or requests, contact us at [email protected].

    If you are in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.